Support & Contact

Have a question about DigiHoof or need help getting started?
Send a message and the DigiHoof support route will receive it.

You can also reach us directly at support@digihoof.com

A successful submission is confirmed on this page and routed for review. DigiHoof does not promise a fixed human-response time.

Billing & Subscription Support

Use Manage Subscription in DigiHoof for routine payment-method updates, invoices, or cancellation. If you cannot access the billing portal, contact support@digihoof.com.

  • Subscription plan changes and cancellations
  • Invoice and payment history
  • Payment method updates
  • Billing disputes or charge inquiries

Subscriptions are billed by DigiScan LLC. For more information, visit our billing information page.

Report a study or landmark problem inside DigiHoof

Use the red THIS DOESN'T LOOK RIGHT control on the affected study. It sends the study reference and workflow context through the intended internal route, so you do not need to place clinical identifiers or images in a general support message. Automated processing and routing handle routine reports; a team member reviews cases that need human follow-up.

Self-service onboarding

DigiHoof is designed for a veterinarian to create an account, verify access, upload a study, review proposed landmarks, and produce a report without a scheduled onboarding call. Start with the short workflow tutorials.

  • Account and email verification
  • Study upload and landmark review
  • Report generation and secure sharing
  • Veterinarian–farrier handoff

Farrier Access Support

DigiHoof is designed so farriers can view shared reports without needing a PACS login or specialized software. The sending clinic controls the recipient and can revoke or replace a link when needed.

Frequently Asked Questions

What browsers are supported?

DigiHoof works best on modern browsers including Chrome, Safari, Firefox, and Edge. We recommend using the latest version of your browser for the best experience.

What image formats can I upload?

Radiographs are uploaded as DICOM files. Clinical hoof photographs may be JPEG or PNG.

How do I cancel my subscription?

Sign in and use Manage Subscription on the DigiHoof billing page. If you cannot access it, contact support@digihoof.com. Your access will continue through the end of the current billing period.

How do farriers view shared reports?

Reports can be shared via a secure link that farriers can open in any browser — no login or special software required.

Who do I contact for billing issues?

For any billing questions, email support@digihoof.com.