Terms of Service

Effective date: August 24, 2026. Terms version: 2026-08-24. DigiHoof is operated by DigiScan LLC, a company organized under the laws of the United States.

1. Acceptance of Terms

Before an authenticated user can upload a study, DigiHoof requires acceptance of the exact current version of these Terms and the Privacy Policy. The same version is not presented for acceptance at every login; a materially updated version must be accepted before a later upload. Accepting these service terms does not grant optional model-improvement permission. If you use DigiHoof on behalf of a clinic, practice, company, or other organization, you represent that you are authorized to bind that organization to these Terms. If you do not agree, do not use the platform.

2. The DigiHoof Service

DigiHoof provides hoof radiograph reporting, measurement, workflow, collaboration, and sharing tools for veterinary and farrier use. DigiHoof may include automated image processing, artificial intelligence, measurement assistance, report generation, mobile sharing, and related support services.

Self-service accounts are limited to licensed veterinarians. By creating an account, you attest that you are a licensed veterinarian and will use DigiHoof within your professional scope. DigiScan LLC may request reasonable verification and may suspend an account if the attestation is false or cannot be verified.

3. Professional Responsibility

DigiHoof is a professional workflow and reporting tool. It is not a substitute for veterinary judgment, radiology interpretation, farrier judgment, clinical examination, calibration review, or direct patient care. All diagnoses, treatment decisions, trimming decisions, shoeing decisions, and client communications remain the responsibility of the licensed veterinarian, qualified farrier, clinic, and other professionals involved in the case. You are responsible for reviewing all images, measurements, landmarks, labels, calculations, reports, and outputs before relying on or sharing them.

4. Clinic Data, Ownership, and Limited License

As between you and DigiScan LLC, you retain ownership of radiographs, DICOM files, photographs, case information, client information, patient information, annotations, reports, and other materials you upload to or generate through DigiHoof ("Clinic Data"). You grant DigiScan LLC a limited license to host, store, copy, process, display, transform, analyze, transmit, and otherwise use Clinic Data only as reasonably necessary to provide, secure, maintain, troubleshoot, and support DigiHoof and related services, and as otherwise described in these Terms and our Privacy Policy. A separate affirmative choice is required before DigiHoof creates a restricted copy for model improvement.

5. Optional Model Improvement

Immediately before a new study upload, DigiHoof presents a separate Yes or No choice. No is not a refusal of these Terms, and neither answer changes access to the study analysis. The user may ask DigiHoof to remember the selected Yes or No for future studies. Choosing Yes grants DigiScan LLC a limited license to create and use the restricted, pseudonymized copy described in the Privacy Policy solely for in-house model training, retraining, testing, evaluation, validation, and safety work. The choice recorded for each study controls that study. Contributing helps us improve DigiHoof. It does not change the study allowance, Membership requirement, price, or access to the current study analysis.

We do not sell Clinic Data or provide studies to the public, other clinics, marketing audiences, or unrelated third parties as datasets. Authorized infrastructure providers may process limited data on our behalf under confidentiality, security, and data-protection obligations. Service troubleshooting and security processing that is necessary to operate DigiHoof is separate from optional model improvement.

6. User Responsibilities and Permissions

You are responsible for ensuring that you have all rights, permissions, client authorizations, and legal authority required to upload, process, store, and share Clinic Data through DigiHoof. You are responsible for complying with laws, regulations, professional rules, record-retention obligations, and confidentiality duties that apply to veterinary medical records and client communications in your jurisdiction. You must not upload human medical images or human protected health information to DigiHoof.

7. Account Security

You are responsible for maintaining the confidentiality of your login credentials, controlling account access, and promptly notifying us of suspected unauthorized access. Actions taken through your account may be treated as authorized by you or your clinic unless you have notified us of compromise and we have had a reasonable opportunity to act.

8. Sharing and Mobile Links

DigiHoof may allow you to share reports, images, or links with clients, farriers, or other collaborators. You are responsible for deciding who receives shared materials and for confirming that sharing is appropriate. Recipients may save, screenshot, print, forward, or otherwise use materials after you share them, and DigiHoof cannot fully control recipient behavior outside the platform.

Image-bearing share links contain packaged copies of the selected images and report and expire no later than the applicable report-retention deadline. An expired or revoked image-bearing link no longer serves its images or PDF. A veterinarian may create a separate measurement-only link from retained structured measurements; that link contains no clinical image or PDF. Links are not a substitute for exporting a required medical record.

9. Payments, Subscriptions, and Billing

Each new veterinarian account includes an allowance of five successfully analyzed Regular Hoof Balance studies at no charge, and no payment card is required to use that allowance. A successfully analyzed Regular study counts toward the allowance. After the fifth successfully analyzed Regular study, DigiHoof Membership is required to analyze additional Regular studies. Lamellar Lucent Zone (LLZ) analysis requires Membership from the first LLZ study. DigiHoof Membership is billed at the price displayed at checkout, currently $15 per month, and includes continued Regular Hoof Balance studies and LLZ access for that veterinarian account. Paid subscriptions recur until canceled and are non-refundable except where required by law or expressly agreed by DigiScan LLC. You are responsible for maintaining accurate billing information and may cancel future billing through the DigiHoof customer billing portal. If you cannot access the portal, contact support. Accounts expressly granted grandfathered access by DigiHoof may retain different access while that grandfathered status remains active. Deleting a study or account does not recreate the one-time allowance. DigiHoof may retain a minimal pseudonymous trial-usage record for allowance enforcement and fraud prevention as described in the Privacy Policy.

10. File Retention and Clinic Record Duties

DigiHoof is not a PACS, DICOM archive, practice-management system, or system of record. Regular Hoof Balance source files and reports completed without Membership, including trial or expressly grandfathered access, may be deleted after 24 hours. Membership-study DICOM radiographs and photographs may be deleted after 30 days, and PDFs and image-bearing share packages may be deleted after 90 days. Measurement history and small flattened previews, with annotations when available, may remain while the clinic account remains active. You are responsible for downloading and retaining every image, report, and record required by law, professional rules, clinic policy, or patient care before its countdown reaches zero. Deleted source images cannot be re-windowed, reprocessed, or re-analyzed.

A separately permitted restricted model-improvement copy follows the different purpose-based schedule stated in the Privacy Policy and retention page. It is not a user-accessible clinical archive and cannot be used to restore a deleted clinical study.

11. Acceptable Use

You may not use DigiHoof to violate law, infringe rights, upload malicious code, interfere with service operation, attempt unauthorized access, reverse engineer the platform, bypass security controls, disrupt service operation, or use the service in a way that could harm DigiScan LLC, other users, patients, clients, or third parties.

12. Intellectual Property

DigiHoof software, designs, workflows, models, templates, user interfaces, documentation, trademarks, and related technology are owned by DigiScan LLC or its licensors. These Terms do not transfer ownership of DigiHoof technology to you. You may use DigiHoof only as permitted by these Terms and your subscription.

13. Organizations Acting on Our Behalf

Organizations acting on our behalf may process limited data only when needed to operate DigiHoof, subject to applicable contractual, confidentiality, security, and data-protection obligations.

14. Availability, Changes, and Suspension

We strive to keep DigiHoof available and reliable, but uninterrupted access is not guaranteed. We may update, modify, suspend, limit, or discontinue features as needed for maintenance, security, legal compliance, product improvement, or business reasons. We may suspend or terminate access if we reasonably believe an account violates these Terms, creates risk, or threatens service integrity.

15. Disclaimers

DigiHoof is provided "as is" and "as available." To the maximum extent permitted by law, DigiScan LLC disclaims all warranties, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, uninterrupted operation, error-free operation, measurement accuracy, diagnostic accuracy, or that any output will meet clinical, regulatory, or business requirements.

16. Limitation of Liability

To the maximum extent permitted by law, DigiScan LLC will not be liable for indirect, incidental, special, consequential, exemplary, punitive, or lost-profit damages, or for loss of data, loss of goodwill, business interruption, clinical outcomes, treatment decisions, farrier decisions, or third-party actions arising from or related to DigiHoof. To the maximum extent permitted by law, DigiScan LLC's total liability for all claims relating to DigiHoof will not exceed the greater of the fees you paid to DigiScan LLC for DigiHoof during the twelve months before the event giving rise to the claim or one hundred dollars.

17. Indemnification

You agree to defend, indemnify, and hold harmless DigiScan LLC and its owners, officers, employees, contractors, and agents from claims, damages, liabilities, costs, and expenses arising from your use of DigiHoof, your Clinic Data, your violation of these Terms, your violation of law or professional obligations, or your sharing or use of reports and outputs.

18. Governing Law

These Terms are governed by the laws of the State of Florida and applicable United States federal law, without regard to conflict-of-law rules, except where local law requires otherwise.

19. Updates and Contact

We may update these Terms from time to time. Updated Terms will be posted on this page, and DigiHoof will require acceptance of the exact new version before a later upload when the update applies. For questions, contact us at support@digihoof.com or visit our support page.